Are you looking to get started in the world of social media and online customer support? We’re currently hiring entry-level Social Media Support Specialists to assist businesses with managing their Facebook presence and providing support to their customers. This fully remote position requires no prior experience—just a willingness to learn and the ability to communicate clearly online.
Role Overview:
As a Social Media Support Specialist, you’ll help businesses grow their social media presence while supporting their customers through chat and email. Your tasks will include posting on Facebook, responding to customer messages, handling simple escalations, and documenting interactions—all from the comfort of your home.
Rate: $35 per hour
Contract Length: No fixed term
Hours per Week: Flexible scheduling available
Responsibilities:
- Post content (images, updates, offers) on Facebook business pages
- Respond to live chat messages and support emails
- Assist with customer questions and escalated concerns
- Document interactions and follow up as needed
- Follow clear guidelines and templates for support communication
Requirements:
- Access to a laptop, phone, or tablet
- Reliable internet connection
- Basic English writing skills
- Ability to work independently and follow instructions
Skills/Background Needed:
This is an entry-level role. No prior paid social media or customer service experience is required—comprehensive training is provided.
Location: Remote work online (United States preferred; open to applicants worldwide)
Social Media Support Specialists are in high demand. If you’re ready to start right away and want to work remotely in a growing field, apply today and begin your journey supporting businesses on Facebook.