Are you looking to start a flexible and rewarding remote career in customer support? We’re currently looking for entry-level Product Support Specialists to assist customers through online chat platforms. This role is perfect for individuals who enjoy helping others, are detail-oriented, and want to gain experience in a high-demand field—no prior experience required.
Role: As a Product Support Specialist, you’ll engage with customers via live chat on websites and social media platforms like Facebook Messenger. Your responsibilities include resolving inquiries, providing product information, sharing sales links or discounts, and ensuring every customer feels supported and informed.
Rate: $35 per hour
Key Responsibilities:
- Respond to customer questions through live chat on websites and social media
- Provide helpful information on products, services, and company policies
- Document all interactions accurately for internal tracking
- Escalate complex issues to supervisors when needed
- Maintain a positive and professional tone at all times
Requirements:
- Access to a laptop, phone, or tablet
- Stable and reliable internet connection
- Basic English writing skills
- Ability to follow instructions and work independently
Skills/Background Needed:
These are beginner-level positions with full training provided. No previous experience in live chat or customer support is necessary.
Location: Remote work online (United States only)
Product Support Specialists are in high demand across industries. If you’re ready to start immediately and meet the basic requirements, apply today to launch your remote career in customer and business support.