Looking to start a rewarding remote career in customer service? We’re currently looking for Level 1 Chat Support Agents to provide real-time assistance to customers through live chat on business websites. This is an entry-level, part-time opportunity with full training provided—perfect for those new to the world of live chat support.
Role: As a Chat Support Agent, you will be the first point of contact for users reaching out through website live chat. Your role involves understanding customer concerns, offering quick and effective solutions, and documenting interactions professionally. You’ll be equipped with training and tools to deliver top-tier service with empathy and efficiency.
Rate: $35 per hour
Responsibilities:
- Provide responsive and friendly customer support via live chat
- Use active listening and empathy to understand and resolve customer concerns
- Document issues and resolutions accurately for future reference
- Follow structured processes to ensure consistent and professional service
- Assist with conflict resolution when needed
Requirements:
- Access to a laptop, phone, or tablet
- Reliable internet connection
- Basic English writing skills
- Ability to follow instructions and work independently
- Professional attitude and a customer-first mindset
Skills/Background Needed:
No previous experience is required. This is a beginner-level position, and full training will be provided to help you feel confident in your role.
Location: Remote work online (United States preferred)
Chat support roles are in high demand across industries. If you’re available to start immediately and ready to make a difference in customer service, apply today and take the first step in your remote support career.